Please read this policy before placing an order, especially when purchasing live Caridina shrimp.
Because live shrimp cannot be returned safely or resold after shipment, live shrimp are not eligible for ordinary change-of-mind returns.
If an eligible shipment arrives with shrimp that are deceased on arrival, JZShrimps may provide a replacement, store credit, or another resolution at our discretion, subject to the requirements of this policy.
DOA coverage is not automatically included with every shipping method. The shipping option selected at checkout will indicate whether live-arrival coverage applies.
For a DOA claim, please contact us as soon as possible after the first delivery attempt and no later than 2 hours after the first delivery attempt.
Photos of shrimp after they have been removed from the shipping bag or placed into an aquarium may make the claim ineligible because the original shipping condition can no longer be verified.
For an approved DOA claim, JZShrimps may offer a replacement or store credit for the eligible livestock affected by the DOA. Replacement availability depends on current stock.
If a replacement shipment is requested, the customer may be responsible for the applicable reshipping cost unless JZShrimps agrees otherwise.
Refunds to the original payment method are not guaranteed for DOA claims; the available resolution will depend on the circumstances of the claim.
Live-arrival coverage depends on the shipping service selected and the conditions communicated at checkout. The customer is responsible for selecting an appropriate shipping option and providing an accurate delivery address.
Customers should monitor tracking and be available for the first delivery attempt. If the customer requests a hold, reroute, address change, delivery-date change, pickup-point diversion, or another courier modification after shipment, live-arrival coverage may be voided where the modification contributes to a delay or delivery problem.
JZShrimps may delay shipment when weather conditions create an unreasonable risk to live livestock. If a customer specifically requests shipment despite a weather-related shipping recommendation or warning, live-arrival coverage may be unavailable for that shipment.
Weather decisions will be made based on the destination, origin, carrier service, packaging requirements, and current conditions.
Customers are responsible for providing a secure delivery location and being available for delivery when required. JZShrimps is not responsible for packages that are lost or stolen after the carrier records the package as delivered to the supplied address.
For dry goods and other non-live products, return eligibility will be stated on the applicable product page or order terms. Unless otherwise stated, returned products must be unused, unopened, and in their original saleable condition.
Customers should contact JZShrimps before sending any product back. Unauthorized returns may not be accepted.
Cancellation requests should be made as soon as possible. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Any cancellation, refund, or restocking charge will be communicated before the applicable transaction is finalized where required.
Orders designated for local pickup must be collected according to the pickup instructions provided by JZShrimps. Customers should inspect live livestock at pickup and raise any immediate concerns before leaving.
For shipping questions, DOA claims, or return requests, contact us before taking action with the shipment or sending a product back.
Policy note: This page is a custom JZShrimps policy inspired by common live-aquarium shipping practices; it is not a copy of another retailer's wording. Ontario does not generally require retailers to accept ordinary returns, but consumer-protection rules can create cancellation/refund rights in certain circumstances, including for some online agreements. citeturn1search6turn1search0